Frequently Asked Questions
All the answers,
in the same place.
Do you have a question about your stay? Bookings, suites, the spa, access, animals, pets… And if your question isn’t listed here, we’ll get back to you within the day.
6 themes Response within 24 hours
Booking & payment
How do I book a suite?
Three options: via the direct booking engine on /booking, by telephone on 03 44 22 36 90, or via our form. Booking directly gives you 10% off compared to Booking.com.
How much is the deposit required?
30% deposit upon booking, balance payable on arrival. Payment by card (Visa, Mastercard, Amex), bank transfer or cheque.
What are your cancellation terms?
Cancellation more than 30 days in advance: full refund. Between 30 and 14 days: 50 per cent retained. Less than 14 days: 100 per cent retained. Full details in our Terms and Conditions.
Do you offer any last-minute deals?
Yes — the page Offers is updated regularly. You can also give us a call: we often have a special offer available for the current week.
Do you accept multi-store gift vouchers?
Yes: Wedoogift, Tir Groupé, Kadéos, Spa de France. Please mention this when booking.
Suites & accommodation
Do all the suites have a private jacuzzi?
The 10 jacuzzi suites each have one — in the bedroom. Our 5 standard rooms do not have one, but they offer optional access to the estate’s spa.
What is the capacity of a suite?
Standard occupancy is 2 people. Some suites can accommodate a sofa bed for longer stays — please specify this when booking.
Are children allowed?
Children aged 8 and over are welcome. For younger children, we can provide a cot and a suitable space — it’s best if we know in advance.
Are pets allowed?
Not in the rooms, for reasons of hygiene and the comfort of other guests. The Taupe Room overlooks the park — if you’re travelling with a well-behaved dog, please let us know.
What time can we arrive/leave?
Check-in between 3.30 pm and 10.00 pm; check-out by 12.00 noon. Late check-out until 2.00 pm is available for an additional charge (€30, subject to availability).
Restaurant
Is the restaurant open to the general public?
Yes, by booking only. In the evenings, every day from 7 pm to 9.30 pm. Also on Sunday lunchtimes. You don’t need to be staying here to come for dinner — book online.
Can you have dinner there without staying at the hotel?
Of course. The restaurant welcomes locals and Parisians out for a night on the town, subject to availability. Book early at the weekend.
Is there a vegetarian/vegan menu?
Yes, please let us know when you book. Cyril prepares a plant-based alternative for every course — not just a token option, but a proper alternative.
Can the restaurant be hired out for a private event?
Yes, for weddings, seminars and private events. We can reserve tables and tailor the menu accordingly. Request a quote.
Spa & Experiences
Is the spa open to non-residents?
Yes, by booking only. Access to the sauna, steam room and jacuzzi: €65 per person for half a day, €110 for two people. Massages from €110.
Can I book a treatment in my room?
Yes — a couples’ massage in your suite, to be booked 48 hours in advance. Same rates as at the spa.
Is there a swimming pool?
A heated indoor swimming pool, open 24 hours a day to hotel guests. The Chalet Room hits it directly.
Access & Surroundings
How do I get there from Paris?
By car: 45 mins via the A15. By train: Saint-Lazare → Mantes-la-Jolie (35 mins), then 20 mins by taxi. More details at /access.
Is there a charge for parking?
No — free, private car park for customers. Two freely accessible electric charging points.
What is there to see in the surrounding area?
Giverny (Monet), La Roche-Guyon, Vétheuil, Auvers-sur-Oise (Van Gogh) — all are less than 30 minutes away. Our concierge service will put together an itinerary for you.
Gift sets
How do I give a gift set as a present?
Select from the page Gift sets, pay online, and receive the voucher by email — to forward or print. You can schedule it to be sent on a specific date.
How long is a gift box valid for?
Valid for 1 year from the date of issue. If the expiry date is approaching, please let us know — we’ll extend it.
Is a gift set refundable?
Yes, in full within 14 days of purchase (right of withdrawal). After that, we’ll discuss it.
Can we put together a bespoke gift set?
Of course — that’s what we specialise in. You tell us what the occasion is, and we’ll put something together. Please write to the concierge’s office.
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